Need help?
We are happy to help, every day of the week.
Email Ida at info@reliefr.com (08:00-18:00 CET).
We also check our inbox at weekends, but it may take us a little longer to reply.
Frequently asked questions and answers
What is your delivery time?
What is your delivery time?
We ship parcels every weekday. If you order before 11:00 (CET) on a weekday, we will send your parcel the same day.
Delivery takes 2-3 working days, whether you choose a parcel shop or home delivery. If you have any questions about your delivery, you can contact us here.
What shipping options do I have?
What shipping options do I have?
Depending on your country, we deliver with Hermes, DHL, Mondial Relay, Colis Privé or Posti:
- Parcel shop – you collect your parcel from a parcel shop near you
- Home delivery – we deliver your parcel to your home
The options depend on your country, and you will see the ones you can choose at checkout.
What does shipping cost?
What does shipping cost?
Shipping to a parcel shop is free on orders from €100. Below that, the price depends on your country and is shown at checkout. Home delivery is also priced by country and shown at checkout. If you return an item, it costs €10, while exchanges are completely free.
Which payment methods do you accept?
Which payment methods do you accept?
We offer several payment options:
- Visa, Mastercard, Maestro and American Express
- PayPal
- Apple Pay and Google Pay
- Klarna and Scalapay (in most countries): pay in instalments, pay the full amount or pay later
- Local methods in some countries: Bizum (Spain), Satispay (Italy), MB WAY (Portugal) and Przelewy24 (Poland)
How long is my return period?
How long is my return period?
With us, you get a 30-day right of return, which is 16 days more than the 14-day right of withdrawal required by law. We call it our satisfaction guarantee: if you are not 100% satisfied, simply return the product within 30 days and get a full refund.
If you have any questions, you are welcome to contact our customer service here.
Where do I change or cancel my order?
Where do I change or cancel my order?
To cancel or change your order, please get in touch with our friendly colleagues Ida or Anna. You can do that here.
What does your satisfaction guarantee mean?
What does your satisfaction guarantee mean?
The satisfaction guarantee is our way of giving you extra peace of mind. You get 30 days to try the product and see the results in your everyday life. If it does not suit you, you return it and get your money back, completely hassle-free.
