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Frequently asked questions
What is your delivery time?
What is your delivery time?
We ship parcels every weekday.
Delivery takes 2-3 working days, both to a parcel shop and to your home (to Cyprus 5-6 days). If you have any questions about your delivery, you can contact us here.
What shipping options do I have?
What shipping options do I have?
Your delivery options depend on your country and are shown at checkout. We ship with:
- DHL – parcel shop or home delivery (in Finland and the Baltic states: parcel shop only)
- Hermes – parcel shop or home delivery (Germany)
- Mondial Relay – parcel shop (France, Spain and Luxembourg)
- Colis Privé – home delivery (France)
- Posti – parcel shop (Finland, Estonia, Latvia and Lithuania)
What does shipping cost?
What does shipping cost?
Shipping to a parcel shop is free on orders from €100. Below that, the price depends on your country and is shown at checkout. In most countries, home delivery has a charge, even on orders from €100. You will see the price at checkout. If you return an item, it costs €10, while exchanges are completely free.
Which payment methods do you accept?
Which payment methods do you accept?
We offer several payment options:
- Visa, Mastercard, Maestro and American Express
- PayPal
- Apple Pay and Google Pay
- Klarna – pay in full, pay later or pay in instalments (in most countries)
- Scalapay (in most countries)
- Local payment methods: Bizum (Spain), Satispay (Italy), MB WAY (Portugal) and Przelewy24 (Poland)
How long is my return period?
How long is my return period?
You get a 30-day right of return, which is 16 days longer than the 14 days required by law. We call it our satisfaction guarantee: if you are not 100% satisfied, simply return the product within 30 days and get your money back in full.
If you have any questions, you are welcome to contact our customer service here.
Where do I change or cancel my order?
Where do I change or cancel my order?
To cancel or change your order, please get in touch with our friendly colleagues Ida or Anna. You can contact them here.
What does your satisfaction guarantee mean?
What does your satisfaction guarantee mean?
The satisfaction guarantee is our way of giving you extra peace of mind. You get 30 days, from the day we ship the order, to try the product and see the results in your everyday life. If it does not suit you, you return it and get your money back, completely hassle-free.


